Important Disclosure: Concord Internet is an independent third-party service assistance startup, launched in 2025. We are not affiliated with, endorsed by, or sponsored by any cable, internet, or streaming service provider. We do not provide internet, cable, or streaming services. We charge a separate service fee for our assistance and guidance.
These Terms & Conditions govern your use of the Concord Internet website and assistance services. By accessing our website or utilizing our services, you agree to comply with these terms in full. Please read them carefully.
Concord Internet operates as an independent third-party assistance platform. We provide:
We do not:
Concord Internet is completely independent from all internet service providers, cable companies, streaming platforms, and telecommunications providers. We have no partnerships, endorsements, sponsorships, or official relationships with any providers, including but not limited to AT&T®, Verizon®, Spectrum®, Xfinity®, Frontier®, Cox®, CenturyLink®, or any others.
All trademarks and brand names belong to their respective owners and are referenced for informational purposes only.
Concord Internet charges separate service fees for our assistance and guidance services. These fees are:
You will continue to be billed directly by any service provider you choose for their services (internet, cable, streaming, etc.). We have no control over provider pricing or billing.
By using our services, you agree to:
We never request:
You maintain full control of all your service provider accounts.
Because we are not the service provider, Concord Internet makes no guarantees regarding:
All service quality and performance are the responsibility of the respective service provider.
Concord Internet shall not be liable for:
Our liability is limited to the assistance fees paid to Concord Internet and does not extend to any provider charges or related issues.
We strive to provide accurate information, but:
Always verify all details directly with the service provider before making commitments.
Refund requests may be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether assistance has been delivered. See our Refund Policy for complete details.
Important: Our refund policy applies only to fees charged by Concord Internet, not to charges from service providers.
Your use of our services is also governed by our Privacy Policy. We are committed to protecting your personal information and using it only for assistance purposes.
All content on this website, including text, graphics, logos, and design, is the property of Concord Internet and protected by copyright laws. You may not reproduce, distribute, or create derivative works without written permission.
Third-party trademarks mentioned belong to their respective owners.
Concord Internet reserves the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated terms.
We reserve the right to terminate or suspend access to our services if you:
Our website may contain links to third-party websites (including service provider sites). We have no control over and assume no responsibility for the content, privacy policies, or practices of these external sites.
These Terms & Conditions are governed by the laws of the United States and the State of Texas. Any disputes arising from these terms shall be subject to the jurisdiction of courts in Texas.
These Terms & Conditions, together with our Privacy Policy, Refund Policy, and Disclaimer, constitute the entire agreement between you and Concord Internet regarding the use of our services.
For questions about these Terms & Conditions, please contact us:
Phone: +1 (855) 683-5858
Greeting: "Thank you for calling Concord Internet, an independent service assistance platform."
Effective Date: December 16, 2025