Refund Policy

Concord Internet strives to ensure the satisfaction of our customers. However, as a distributor of third-party services, our refund policies are aligned with the policies of the service providers we represent. Refunds may be issued under the following circumstances:

1. Refund Eligibility

• Cancellation Before Installation: If you cancel your service request before the service installation, you may be eligible for a full refund of any upfront payments made to Concord Internet.
• Service Issues: If there is a verifiable issue with the service installation or activation that is directly attributable to Concord Internet, we will work to rectify the issue or, in rare cases, process a refund.
• Non-Refundable Items: Fees associated with the processing of services, including installation charges, activation fees, and administrative costs, are non-refundable.

2. Refund Request Process

• Submit a Request: Contact our customer service team through our website contact form within 14 days of the service issue to initiate a refund request.
• Provide Documentation: You may be required to provide documentation or information regarding the service issue.
• Refund Timelines: Approved refunds will be processed within 7-14 business days, depending on your payment method and financial institution.