Refund Policy

At Concord Internet, we are committed to providing quality assistance and guidance. We understand that circumstances may arise where a refund is appropriate. This policy outlines the terms and conditions under which refunds for our assistance services may be requested.

1. Refund Window

Refund requests can be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided. The specific refund window applicable to your situation will be determined by:

• The nature of the assistance service purchased
• Whether assistance has already been delivered
• The complexity of the guidance provided
• Whether facilitation with providers has been completed

2. Refund Eligibility

Refunds for our assistance fees may be approved under the following circumstances:

• Service Not Rendered: If Concord Internet has not yet provided the assistance services you purchased, you may be eligible for a full refund.
• Service Not As Described: If the assistance service you received differs significantly from what was described at the time of purchase.
• Duplicate Charges: If you were inadvertently charged multiple times for the same assistance service.
• Technical Issues: If technical problems on our end prevented us from delivering the promised assistance.

3. Non-Refundable Circumstances

Refunds will generally not be issued in the following situations:

• Assistance has been fully delivered and completed
• Customer dissatisfaction with third-party service provider performance (we are not responsible for provider services)
• Change of mind after assistance has been provided
• Requests submitted after the applicable refund window (7-15 days) has expired
• Provider installation delays or cancellations (contact the provider directly)
• Issues with service quality from actual internet, cable, or streaming providers

4. Provider Charges Are Separate

Critical Information: Our refund policy applies only to fees charged by Concord Internet for our assistance and guidance services.

We have no control over and are not responsible for:

• Charges from internet service providers
• Charges from cable or TV providers
• Charges from streaming services
• Installation fees charged by providers
• Equipment costs from providers
• Monthly service fees from providers

For refunds related to provider charges, you must contact the respective service provider directly. We cannot process refunds for services we do not provide.

5. How to Request a Refund

To submit a refund request for our assistance fees, please follow these steps:

• Contact Us: Call +1 (855) 683-5858 or use our contact form
• Provide Information: Include your name, contact information, date of service purchase, and reason for refund request
• Submit Within Window: Ensure your request is submitted within 7-15 days of purchase
• Await Review: Our team will review your request and respond within 3-5 business days

6. Refund Review Process

Once we receive your refund request, our team will:

• Review the details of your assistance service purchase
• Verify whether services have been delivered
• Assess eligibility based on this policy
• Communicate our decision within 3-5 business days

7. Refund Processing Time

If your refund request is approved:

• Refunds will be processed to the original payment method
• Processing typically takes 7-10 business days
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear in your account
• You will receive email confirmation once the refund is processed

8. Partial Refunds

In some cases, a partial refund may be offered if:

• Some but not all assistance services have been delivered
• Significant guidance has already been provided
• Facilitation efforts have been partially completed

9. Questions About Refunds

If you have questions about our refund policy or wish to discuss a specific situation, please contact us:

Phone: +1 (855) 683-5858
Greeting: "Thank you for calling Concord Internet, an independent service assistance platform."

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

Last Updated: December 16, 2025