Privacy Policy

Concord Internet ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our assistance services. By accessing our website or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address
• Service Request Details: Information about the type of assistance you're seeking
• Communication Data: Messages, inquiries, and feedback you send to us
• Payment Information: Billing details necessary to process our assistance service fees (processed securely through payment processors)

Information We Do NOT Collect

We never request or collect:

• Service provider account passwords
• Social security numbers (except as required for legal compliance)
• Credit card CVV codes beyond initial payment processing
• Provider login credentials
• Sensitive personal information unrelated to our assistance services

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking: Small data files to enhance user experience and analyze website traffic

2. How We Use Your Information

We use collected information for the following purposes:

• Provide Assistance Services: Deliver the guidance and support you requested
• Communication: Respond to your inquiries and provide customer support
• Payment Processing: Process fees for our assistance services
• Service Improvement: Analyze usage to improve our website and services
• Legal Compliance: Comply with applicable laws and regulations
• Fraud Prevention: Detect and prevent fraudulent activities

We do NOT:

• Share your information with service providers without your explicit consent
• Sell your personal data to third parties
• Use your information for unauthorized marketing

3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information. We may share information in limited circumstances:

• Service Providers: Trusted third parties who assist in operating our website and business (payment processors, hosting services) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government request
• Protection of Rights: To protect our rights, safety, or property, or that of others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Important: We only share information necessary for our assistance services. We do not have access to or share your service provider account credentials.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption (HTTPS/SSL) for data transmission
• Secure servers and firewalls
• Access controls limiting who can view personal data
• Regular security assessments

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable core website functionality
• Analytics Cookies: Understand how visitors use our site
• Performance Cookies: Measure and improve website performance

You can manage cookie preferences through your browser settings. Note that disabling cookies may limit certain website features.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, contact us at +1 (855) 683-5858.

7. Third-Party Links

Our website may contain links to third-party websites (including service provider sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Data Retention

We retain your personal information only as long as necessary for:

• Providing our assistance services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

After the retention period, we securely delete, anonymize, or archive your information.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it immediately.

10. Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals. We use cookies and tracking as described in this policy.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to request deletion of personal information
• Right to opt-out of sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising privacy rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Phone: +1 (855) 683-5858
Greeting: "Thank you for calling Concord Internet, an independent service assistance platform."

Effective Date: December 16, 2025