No. We are an independent third-party assistance platform. We do not provide cable, internet, or streaming services directly. Instead, we assist customers in understanding and navigating service options from various providers. We are not affiliated with any service provider.
No. We provide guidance and assistance only. We help educate you about available options in your area and facilitate your setup decisions, but we do not sell service plans. You will subscribe directly with your chosen provider, and they will bill you for their services.
Yes. Our service fees are separate from provider charges. We charge for our assistance, guidance, and facilitation services. These fees cover our time in helping you understand options, navigate setup procedures, compare available services, and provide educational support throughout the process.
Yes. Provider billing remains unchanged. When you subscribe to a service through your chosen provider, you will be billed directly by that provider for their services (internet, cable, streaming, etc.). Our fees are separate and cover only our assistance and guidance services.
No. We never request provider passwords, social security numbers, or sensitive account credentials. We provide guidance and support without needing access to your existing provider accounts. You maintain full control of your account security.
We may reference multiple providers for informational and guidance purposes only. This includes companies such as AT&T®, Verizon®, Spectrum®, Xfinity®, Frontier®, CenturyLink®, Cox®, and many others. We have no affiliation, partnership, or endorsement relationship with any of these providers. All trademarks and brand names belong to their respective owners.
Yes. Refund requests may be submitted within 7 to 15 days of service purchase, depending on the type of assistance provided and whether assistance has already been delivered. Eligibility is subject to the specific circumstances of your request. Please review our Refund Policy page for complete eligibility details and submission procedures.
We provide educational guidance on connectivity options, help you understand different service plans, facilitate communication between you and providers, assist with setup questions, and support you in making informed decisions about cable, internet, and streaming services. We act as an independent resource to help simplify the process.
Response times vary depending on the type of assistance requested. For general questions and guidance, we typically respond within 24 hours. For setup assistance and facilitation services, timelines depend on provider availability and your specific situation. We strive to provide timely support for all requests.
You can reach our assistance team by phone at +1 (855) 683-5858 or through our contact form on the website. When calling, you'll hear: "Thank you for calling Concord Internet, an independent service assistance platform." Our team is here to answer your questions and provide guidance.
No. We are completely independent and have no affiliation, endorsement, sponsorship, or partnership with any cable, internet, or streaming service provider. This independence allows us to provide unbiased guidance based on your specific needs rather than promoting any particular company.